You will have to locate and purchase a third party security program. Use the table below to determine which access manager software was available at the time the computer was purchased. So unless and until all those firms get their tech support act together, these types of forums will be the lifeline for stranded users. Tuesday, October 27, 2: HP does not support Windows 10 on that Model, the latest driver set are for Windows 7 – Click HERE If you can extract the driver into a folder, then in device manager, you can click update driver and browse to the extracted driver and see will Windows accept the driver.

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Did this solve your problem? Hi Rolando I have a similar problem as you.

Authentec AES driver for Windows 10 & Windows Hello – Thinkpads Forum

Still no reply from Authentec but after a lot of web research I found I solution: Could you please tell me what must I do to fix the problem. See your browser’s documentation for specific instructions.

Had to follow Ramirez suggetions to get management software. If there is no Biometric authenntec, then Windows cannot identify the fingerprint reader hardware. Before using the fingerprint reader, be sure that your fingers are clean. Windows 7 Hardware Compatibility. If you could see me you would see me bowing to you in complete submission right now!! This indicates that Windows supports the device, in this case the fingerprint reader.


Thursday, January 13, 3: Wednesday, October 28, 4: Sorry this didn’t help. You can help protect yourself from scammers by verifying that the contact is a Microsoft Agent or Microsoft Employee and that the phone number is an official Microsoft global customer service number.

Monday, November 23, Javascript is disabled in this browser. Use the table below to determine which access manager software was available at the time the computer was purchased.

HP Notebook PCs – Troubleshooting a Fingerprint Reader (Windows 7, Vista, XP)

Friday, November 27, If the BIOS available on the web site is ase2810 later version, download and install it. I figured out a very tricky solution: Tell us about your experience with our site.

If you don’t contact AuthenTec, then how are they supposed to know you’re looking for a driver? Friday, February 4, 8: Seems you have found ‘a’ solution not ‘the’ solution and this is really a poor show by HP, the so-called Nr. From what is stated on AuthenTec’s website thay may provide the authwntec drivers to the vendor, HP in this case. If the installed driver is the same version, right-click the device driver, and then select Update driver software to refresh the driver.


Biometric – AuthenTec – AuthenTec Inc. AES2810 Drivers Download

Tech support scams are an industry-wide issue where scammers attempt to trick you into paying for unnecessary technical support services. Press the sticky side of a piece of adhesive cellophane tape on the sensor and then peel it away to collect the auuthentec and dirt particles. This allows other hardware and software to support the fingerprint reader. Thursday, January 21, 9: JoelOSedit Created on June 6, This worked out well for me.

The biometric device is the hardware that controls the fingerprint reader. On this particular issue, you saw that Rolando contacted Authentec – without result!

When searching for drivers and software, you must use the specific product number of your computer.