If you try to scan with pop-up windows blocked, the scan fails. Please try again shortly. Microsoft Windows 7 bit. Type the IP address in the address line of a web browser, and then press Enter. Follow the on-screen instructions in the scanning software to perform the test. Get a prompt for any changes you want to make to the scan settings before completing the scan job recommended. By completing and submitting this form you consent to the use of your data in accordance with HP’s Privacy statement.

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If the printer is connected to your home network, leave it connected.

Select the desired files and choose ‘Download files’ to start a batch download. It matches the product: This product was sold by a reseller. Select the Image typeand then click Scan. If yes then it indicates that the scanning hardware is fine.

HP Printers – ‘No Scan Options’ Message Displays on Printer (Windows) | HP® Customer Support

Javascript is disabled in this browser. HP encountered an error while trying to scan your product.


If a Let’s identify your product to get started page displays, click Printertype your printer model number, and then click Submit. HP Download and Install Assistant makes officejdt easy to download and install your software.

Right-click the scan in the browser scqn, click Save Picture asand then click Save. In the Scan to This process can take several minutes depending on the number of warranties being checked.

HP Officejet J4550 All-in-One Printer Troubleshooting

Click the menu icon, and then select Settings. Unable to determine warranty status.

Reconnect the power cable to print and the printer should power ON by itself. I recently got a new HP Elitebook. Microsoft Windows 7 bit.

This product has been exchanged for a new or refurbished product. HP Download and Install Assistant.

We are unable to determine your warranty status for the product and serial number provided. From the bin folder, right-click the hpqste Search Windows for shell: HP has scanned your product but currently has scab suggestions for driver updates. During the installation, select the Typical or Recommended type of installation when prompted by the software installer.


I don’t see my operating system. Place the item you want to scan on the scanner glass or load it into the document feeder. What can I do? Close Devices and Printers. Turn off the printer. If you click Skip and are not experiencing additional issues, click Quit to exit the tool. Please make a hpp selection, or visit the product homepage.

HP Officejet J All-in-One Printer How to | HP® Customer Support

Download list – Download multiple files at once View, edit and download your entire list of software and drivers here. Use the Print officenet Scan Doctor to identify and temporarily disable firewall software on your computer. Hope this fixes the issue. If you have a question, please create a new topic by clicking here.